I ordered 2 Pet Gentle barking control devices from them online on January 24, 2019. Unfortunately, They did not work. I called the company on February 8, 2019, and explained that they did not work for my dog and also for my boyfriend's dog. They told me to return them to
Attn. Shipping Dept.
10450 N. Airport Dr.
Hayden, Idaho 83835
Now I am out the cost of the devices and shipping cost back to them.
I called them back on Feb. 28 and explained that I had not yet received credit. They said the credit would be issued and apologized for the delay on the credit not yet being issued. As of this date April 4, 2019, I have not received my credit. I am not a happy camper.
I tried scanning my documents to my computer but was not successful.
e-mail address email@example.com
Product or Service Mentioned: Petgentle Ultrasonic Pet Trainer.
Reason of review: Poor customer service.
Monetary Loss: $74.
Preferred solution: Full refund.
I didn't like: Did not work never sent refund after return.