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The person I'm talking to at pet gentle support is telling me that this long 9 digit number for tracking is ups.com. I have dealt with UPS shipping for years and it always starts with a onesie and then the rest of the number.

The tracking number given to me in the email shows on the postal site that it was delivered on November 29th to my side door. So how is that a right tracking number when I purchase the item on December 2nd

Product or Service Mentioned: Petgentle Shipping Service.

Reason of review: Order processing issue.

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Anonymous
#1609203

Ordered this item on Dec. 1st.

They stated after getting the money they will notify me when they sent it. Well , it is now Dec. 7th and nothing.

t So now I guess I will have to try calling company if the number is correct and if not I will call the FRAUD department of my bank. I'll let you know what happens tomorrow.

Anonymous
#1609194

Same thing. They said I got it but did not.

Then a month later the item showed up. No battery, no instructions, no phone number

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