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1.1
Details
This ultrasonic pet trainer did not work as advertised and the company's advertised full refund within 90 days less S&H, is a joke! They offer 65% back and you keep the product...35% for shipping and handling...or return it at your expense and they keep 35% or more if...
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33 comments
Anonymous
#1746186

I used one on my dog and my budgie exploded

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Review
#1186483 Review #1186483 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$24
Preferred solution
Refund all but the shipping cost of $8 per post office estimate.
Tags
  • Petgentle Ultrasoic

PetGentle - Change order

1.7
Details
I wanted to order only one petgentle but couldn’t get out of the order without ordering an additional item. I only want one so cancel the additional petgentle. And send acknowledgement. Thank you!
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Review
#1678453 Review #1678453 is a subjective opinion of poster.

PetGentle in Drums, Pennsylvania - Got in touch told my complaint was taken care of BUT I AM STILL WAITING FOR IT TO BE TAKEN CARE OF

1.6
Details
EXPLAINED MY PRODUCT WORKED GREAT FOR A WHILE BUT NOW ANY OF OUR DOGS DONT EVEN HEAR IT YOUR SOLUTION INSTRUCTIONS ON HOW TO START UPYOUR PRODUCT ============REALLY================ IT DONT WORK ANY MORE
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Review
#1677632 Review #1677632 is a subjective opinion of poster.

PetGentle in Nashville, Tennessee - Never received the device but they took my money out of my account

1.0
Details
Im very unhappy on the type of service you give. I ordered the training device for my dog and you took the money. Yet after almost a month i never received it or got an email explaining.
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Review
#1675685 Review #1675685 is a subjective opinion of poster.

PetGentle - Doesnt work no matter how you look at it

1.0
Details

Update by user Oct 08

this company only show good reviews I have tried to write a hoest review and they always say site is down try later I tried all day for three days and never got my review on their site what does that tell you about their integrity///

Original review posted by user Oct 08

the dog is not respondind to it looking at it wants to play with it it has no impact at all piece of junk but if anyone wants to try it I will give mine to them LOL
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Review
#1675074 Review #1675074 is a subjective opinion of poster.
Pros
  • There is no pros
Reason of review
Bad quality
Loss
$25
Preferred solution
Full refund
Tags
  • Make It Almost Impossible To Retun

PetGentle - What a Gip!

1.0
Details
This is a lame product. They make money by holding your refund for months and charge exorbitant shipping. They only refund a portion of what they bill on your credit Card. BuyPetGentle.com $9.95 (I presume Shipping) then another charge BuyPetGentle $32.90 (I presume the product). The receipt shows $29.95 for product and $12.90 for shipping. When you ask for a refund they only say they refund the $29.95 amount after they try to get you to accept a lower amount to save you from going to the Post Office and paying return postage. Please don't make the same mistake I did. If I ever receive a refund it will be a surprise. I have been waiting 6 weeks now. Their marketing schememakes it look like yur getting a great deal with 50% off and a free item. Total RIP OFF! Totally disappointed!!!
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Review
#1674112 Review #1674112 is a subjective opinion of poster.
Cons
  • I sent back product and didnt receive my refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$43
Preferred solution
Full refund

PetGentle - Possible fraud use of credit card

1.0
Details
I had a problem with misuse of my credit card number possibly could of occurred while used at this company ,beware customer service here no help hung up on me one time ,did not want to hear complaint or investigate issue,just said they use service to make sure can not happen BS
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Review
#1673737 Review #1673737 is a subjective opinion of poster.
Cons
  • Get customer service available in us not in philippines
  • Terrible cudtomer service
Reason of review
Problems with payment
Loss
$99
Preferred solution
investigate to determine if anyone is obtaining credit card numbers

PetGentle - Works great...but

3.3
Details
The device works well to help control my dogs barking and bad behavior. My only challenge Is that you need to be carrying it with you all the time. I would like to suggest it be designed so it’s easier to have with you when you need it. Maybe something that could be on your wrist; like a watch. Thank you. defillippoc@yahoo.com
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Review
#1673369 Review #1673369 is a subjective opinion of poster.

PetGentle - Unable to get in touch email given by them dont work

1.4
Details
worked good for a while them quit working now I cant get in touch told email given by them will not accept me
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Review
#1671549 Review #1671549 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$41
Preferred solution
Let the company propose a solution

PetGentle - I would like to know when my order #94F76BD93E will be arriving, thanks

Want delivery date, don’t know why it’s taking so long
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Review
#1671414 Review #1671414 is a subjective opinion of poster.

Contact PetGentle Customer Service

Mailing Address:
PetGentle
10450 N Airport Rd
Hayden, ID 83835
USA
Phone:
(415) 651-6478
All PetGentle Contacts

Latest Question

PetGentle Questions

PetGentle in Saint Clair Shores, Michigan - Cancel order

1.0
Details
Wrong order quantity. Called several customer service phone numbers, all have a recording that No Agents are available, call back later!!?? What type of customer support service is this?
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Review
#1670604 Review #1670604 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$112
Preferred solution
Full refund